A good security guard has a combination of skills, personal qualities and physical abilities that ensure the safety of the people and property they are tasked with protecting. These include:
1. Professionalism A security guard must be neatly uniformed, punctual, maintain a positive attitude, remain calm under pressure and follow all protocols and procedures.
2. Honesty and Integrity Security officers must be reliable and maintain a high level of honesty, to be trusted with safeguarding assets, reporting incidents truthfully and making ethical decisions.
3. Alertness and Attention to Detail A security guard must be vigilant and aware, always on the lookout for unusual behaviour or potential threats.
4. Empathy and Customer Service Skills Many guards interact with the public, so having empathy and positive communication skills is a must, especially in retail or hospitality environments.
5. Conflict Resolution Skills Security guards will need to resolve conflicts between individuals or involving security breaches, without physical force.
6. Physical Fitness A security guard may need to patrol large areas, respond quickly to emergencies, or even restrain or subdue individuals – all requiring good physical condition.
7. Technical Skills A security guard must be familiar with the technology he is handling, be it surveillance systems, security alarms or entry barriers.
At 3P Security, we consider our frontline team to be our greatest asset – carefully selected to ensure all the above qualities and characteristics.